You might have heard customer experience and customer service used interchangeably, but they are distinctly different...
Read MoreYou might have heard customer experience and customer service used interchangeably, but they are distinctly different...
Read MoreEveryone prefers to think of themselves as a savvy shopper, that most of the time they are getting the better end of...
Read MoreIf your marketing strategy has been gathering dust on a shelf, it’s time to brush it off and do a little updating. A...
Read MoreDay after day, you are plugging away at your business and with marketing. You create your monthly newsletters, you post...
Read MoreYou’ve heard that there are accusations from President Donald Trump and his allies about fraudulent voting, that the...
Read MoreThis whitepaper written in 2009 regarding the consumer psychology behind coupon redemption has stood the test of time,...
Read MoreWhen a retailer is big enough to create its own holiday, it has a ripple effect.
Read MoreRecently, a woman with a “shop local” mindset ordered a pizza from what she believed was a Philadelphia-based shop....
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